1. Overview and Operational Scope
This Shipping & Delivery Policy sets out the terms governing the dispatch, transit, and delivery of automotive sunshades and vehicle window blinds ordered through www.coverhanger.com (“Website”), operated under the brand name coverhanger.
We sell and deliver products exclusively to customer addresses located within designated territories across Europe and the United States.
2. Dispatch Location & Order Processing
- 2.1 Dispatch Location: All customer orders are processed, checked, and dispatched directly from our operational premises located in Germany.
- 2.2 Handling Time: Orders are prepared for dispatch within 1 to 2 working days following payment verification and order confirmation. Orders placed during weekends or public holidays will be processed on the following working day.
3. Shipping Methods and Transit Times
- 3.1 Carrier Partners: To ensure orderly transport across international and regional routes, we collaborate with established courier and postal logistics partners, including DHL, FedEx, and UPS Priority services.
- 3.2 Transit Times: Standard shipping times across European and United States destinations are estimated at 5 to 12 working days following carrier collection. Please note that transit times are estimates provided by carrier services and may vary depending on destination region, customs processing, or local carrier operations.
4. Shipment Tracking & Progress Notifications
- 4.1 Automated Tracking Updates: To maintain clear visibility throughout the delivery process, our automated notification system dispatches tracking updates to the email address provided at checkout.
- 4.2 Notification Milestones: Notifications are sent at key operational stages, including:
- Order dispatch confirmation from our facility;
- Arrival at carrier logistics hubs or transit centers;
- Final local distribution and out-for-delivery status.
5. Delayed Shipments and Inquiry Procedures
- 5.1 Standard Transit Inquiries: In the event that a shipment exceeds the standard transit timeframe of 12 working days without confirmed delivery or updated tracking status, please contact our support team via email at garment@coverhanger.com with your order reference number.
- 5.2 Investigation & Resolution: Upon receiving notification of an extended delay, we will immediately initiate a formal trace and investigation with the responsible carrier. Depending on the verified outcome of the investigation:
- Confirmed Loss / Indefinite Delay: If the shipment is confirmed lost or indefinitely delayed by the carrier, we will arrange a full refund to your original payment method or dispatch a replacement order at no additional charge;
- Active Transit: If the shipment is located and undergoing active local delivery, updated tracking information and estimated delivery dates will be provided promptly.
6. Transfer of Risk & Delivery Acceptance
- 6.1 Statutory Risk Alignment: In compliance with applicable statutory consumer protection statutes (including the European Union Consumer Rights Directive), the risk of damage to or loss of goods during transit remains with us until physical delivery is completed.
- 6.2 Risk Transfer Point: Risk of loss transfers to you only when you, or a third party designated by you (other than the carrier), take physical possession of the delivered package.
7. Address Accuracy & Contact Information
Customers are responsible for ensuring that the full shipping address and contact email submitted during checkout are correct and complete. If an order cannot be delivered due to an inaccurate address provided at checkout, please contact us immediately so we may attempt to update the delivery details with the logistics provider prior to final delivery.
8. Customer Support Contact
For questions or inquiries regarding shipment status, delivery tracking, or transit policies, please contact our support team:
- Brand Name: coverhanger
- Website: www.coverhanger.com
- Customer Support Email: garment@coverhanger.com