1. Overview and Scope
This Refund & Return Policy governs all returns, cancellations, exchanges, and refund requests for automotive sunshades and vehicle window blinds purchased through www.coverhanger.com (“Website”), operated under the brand name coverhanger.
We serve customers across designated regions in Europe and the United States. All returns and refunds are handled strictly in accordance with statutory consumer protection regulations in Europe and the United States.
2. Statutory Right of Withdrawal (14-Day Return Right)
- 2.1 14-Day Right of Withdrawal: In compliance with applicable consumer rights legislation in European jurisdictions, customers residing in Europe possess a statutory right to withdraw from their purchase contract without giving any reason within 14 days.
- 2.2 Withdrawal Period: The 14-day period begins on the day on which you, or a designated third party (other than the carrier), receive physical possession of the ordered items.
- 2.3 How to Exercise Your Right: To initiate a standard statutory return under the 14-day Right of Withdrawal, you must notify our support team by emailing garment@coverhanger.com prior to the expiry of the 14-day period, stating your intention to return the order along with your order reference number.
- 2.4 Regional Return Facilities: Upon receiving your withdrawal request, our customer support team will provide you with specific instructions and the exact return address matching your region:
- European Customers: Orders from European locations are returned to our regional European return facility in Germany.
- United States Customers: Orders from United States locations are returned to our dedicated US return center.
- 2.5 Return Conditions: Returned items must be dispatched back to the provided address without undue delay. To qualify for a full product refund under standard withdrawal rights, returned goods must be in their original condition and packaging.
3. Damaged, Defective, or Incorrect Goods (Streamlined Process)
- 3.1 Reporting Faulty Goods: If your order arrives with visual defects, transit damage, or incorrect contents, please notify our customer support team at garment@coverhanger.com promptly upon receipt.
- 3.2 Photo Evidence & Verification: To streamline resolution and eliminate unnecessary inconvenience for our customers, you are required to provide clear photographic evidence illustrating the damage or defect along with your order details.
- 3.3 No Mandatory Return for Damaged Items: Upon verification of the photographic evidence by our customer support team, we will process a full refund or dispatch a replacement order at no extra cost. In such cases, you will not be required to physically return the damaged or defective item.
4. Order Transit Timeframe and Non-Delivery Resolution
- 4.1 Standard Transit Period: Orders are dispatched using established courier partners (including DHL, FedEx, and UPS Priority) with an estimated delivery timeframe of 5 to 12 working days following dispatch.
- 4.2 Tracking Updates: Automated tracking notification emails are sent to the email address provided during checkout at critical delivery milestones, including order dispatch, arrival at carrier sorting centers, and local distribution.
- 4.3 Overdue Deliveries: If a shipment exceeds the standard 12 working days transit timeframe without verified delivery, please notify garment@coverhanger.com. We will initiate an official trace and investigation with the logistics carrier. Following verification of transit failure or extended non-delivery by the carrier, we will offer you the choice of a full refund or a complimentary replacement reshipment.
5. Refund Processing & Original Payment Methods
- 5.1 Refund Approvals: All approved refunds will be processed promptly upon verification of returned goods or approved photographic evidence.
- 5.2 Method of Reimbursement: Refunds are credited strictly back to the original payment method utilized during checkout. Supported payment options on www.coverhanger.com include:
- Major Credit & Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay, Google Pay, and authorized digital wallet options
- 5.3 Processing Timelines: Once a refund is issued on our platform, funds typically reflect in your account within 5 to 10 working days, depending on the processing timelines of your issuing card provider or banking institution.
6. Customer Support Contact Information
For any inquiries regarding returns, order cancellations, or refund requests, please contact:
- Brand Name: coverhanger
- Website: www.coverhanger.com
- Customer Support Email: garment@coverhanger.com