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Refund & Return

1. Overview and Scope

This Refund & Return Policy governs all returns, cancellations, exchanges, and refund requests for automotive sunshades and vehicle window blinds purchased through www.coverhanger.com (“Website”), operated by AFS Autozubehör – Fahrzeuge & Service GmbH under its coverhanger brand.

We serve customers across designated regions in Europe and the United States. All returns and refunds are handled in accordance with applicable statutory consumer protection regulations in Europe and the United States.

2. Statutory Right of Withdrawal (14-Day Return Right)

  • 2.1 14-Day Right of Withdrawal: In compliance with applicable consumer rights legislation in European jurisdictions, eligible consumers residing in Europe possess a statutory right to withdraw from their purchase contract without giving any reason within 14 days, subject to applicable statutory exceptions.
  • 2.2 Withdrawal Period: The 14-day period begins on the day on which you, or a designated third party (other than the carrier), receive physical possession of the ordered items.
  • 2.3 How to Exercise Your Right: To initiate a standard statutory return under the 14-day Right of Withdrawal, you must notify our customer support team by emailing garment@coverhanger.com before the expiry of the 14-day period, stating your intention to return the order along with your order reference number.
  • 2.4 Regional Return Facilities: Upon receiving your withdrawal request, our customer support team will provide you with specific instructions and the applicable return address for your region:
    • European Customers: Orders from European locations will be returned to the designated European return address provided by our customer support team.
    • United States Customers: Orders from United States locations will be returned to the applicable return address provided by our customer support team.
  • 2.5 Return Conditions: Returned items must be dispatched back to the provided address without undue delay. You may handle the goods as reasonably necessary to establish their nature, characteristics, and functioning. Any reduction in value resulting from handling beyond what is necessary may be subject to applicable legal provisions.

3. Damaged, Defective, or Incorrect Goods (Streamlined Process)

  • 3.1 Reporting Faulty Goods: If your order arrives with visual defects, transit damage, or incorrect contents, please notify our customer support team at garment@coverhanger.com promptly upon receipt.
  • 3.2 Photo Evidence & Verification: To streamline resolution and reduce unnecessary inconvenience for our customers, please provide clear photographic evidence illustrating the damage or defect along with your order details.
  • 3.3 No Mandatory Return for Damaged Items: Upon verification of the photographic evidence by our customer support team, we will arrange an appropriate remedy, which may include a full refund or dispatch of a replacement order at no extra cost. Where a return is not reasonably necessary, you will not be required to physically return the damaged or defective item. Your statutory rights remain unaffected.

4. Order Transit Timeframe and Non-Delivery Resolution

  • 4.1 Standard Transit Period: Orders are dispatched using established courier partners, which may include DHL, FedEx, and UPS Priority, with an estimated delivery timeframe of 5 to 12 working days following dispatch.
  • 4.2 Tracking Updates: Where tracking notifications are available, updates are sent to the email address provided during checkout at relevant delivery milestones, including order dispatch, arrival at carrier sorting centers, and local distribution.
  • 4.3 Overdue Deliveries: If a shipment exceeds the standard 12-working-day transit timeframe without verified delivery, please notify garment@coverhanger.com. We will initiate a trace and investigation with the logistics carrier. Following verification of transit failure or non-delivery, we will offer an appropriate resolution, which may include a full refund or a complimentary replacement reshipment, without limiting any statutory rights you may have.

5. Refund Processing & Original Payment Methods

  • 5.1 Refund Approvals: Approved refunds will be processed in accordance with applicable consumer protection laws after verification of returned goods, where required, or approval of the relevant claim.
  • 5.2 Method of Reimbursement: Refunds will generally be credited to the original payment method used during checkout, unless otherwise agreed or required by applicable law. Supported payment options on www.coverhanger.com include:
    • Major Credit & Debit Cards: Visa, Mastercard, American Express
    • Digital Wallets: Apple Pay, Google Pay, and authorized digital wallet options
  • 5.3 Processing Timelines: Once a refund has been issued, funds typically appear in your account within 5 to 10 working days, depending on the processing timelines of your card provider or banking institution. Statutory refund deadlines take precedence where applicable.

6. Customer Support Contact Information

For any inquiries regarding returns, order cancellations, or refund requests, please contact the company operating the coverhanger brand:

  • Brand Name: coverhanger
  • Operating Company: AFS Autozubehör – Fahrzeuge & Service GmbH
  • Registered Address: Auf dem Tigge 39, 59269, Beckum, Germany
  • Telephone: +492521874747
  • Website: www.coverhanger.com
  • Customer Support Email: garment@coverhanger.com
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