1. Payment & Checkout Information
What payment methods do you accept on your website?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallets, including Apple Pay and Google Pay, allowing for smooth and efficient checkout processing.
2. Shipping & Delivery
Where do you deliver?
We ship exclusively to addresses located within designated territories across Europe and the United States.
What are your order handling and shipping times?
- Order Processing Time: Orders are processed, checked, and prepared for dispatch within 1 to 2 working days following order placement and payment authorization.
- Transit Time: Delivery across European and US destinations typically takes 5 to 12 working days, handled in collaboration with recognized carrier services such as DHL, FedEx, and UPS Priority.
How can I track the status of my shipment?
Automated tracking update emails are automatically sent to the email address provided during checkout at key delivery milestones, including order dispatch, arrival at sorting facilities, and final local distribution.
What happens if my shipment takes longer than the standard estimated timeframe?
If your order exceeds the standard transit timeframe without confirmed delivery, please contact our support team at garment@coverhanger.com. We will immediately initiate a formal trace and investigation with the logistics carrier. Depending on the investigation outcome, we will arrange a full refund or send a replacement dispatch at no additional cost.
3. Returns, Replacements & Cancellations
What is your return policy under statutory regulations?
In accordance with European consumer rights regulations, customers residing in European jurisdictions possess a statutory 14-day Right of Withdrawal. You may return ordered items without giving any reason within 14 days from the date you or a designated third party take physical possession of the goods.
What should I do if my product arrives damaged or defective?
If your order arrives damaged or defective, please contact us promptly by emailing garment@coverhanger.com with your order reference number and clear photo evidence showing the damage or fault.
Do I need to return damaged items back to you?
No. Once photographic evidence of the damage or defect has been reviewed and verified by our customer support team, we will process your full refund or send out a replacement item without requiring you to physically return the damaged item.
4. Customer Support
How can I contact customer support regarding my order?
For any questions, order updates, or general enquiries, please send an email directly to our dedicated customer support team:
- Brand Name: coverhanger
- Website: www.coverhanger.com
- Customer Support Email: garment@coverhanger.com